1) GENERAL PROVISIONS
By making a binding order the Purchaser confirms that he/she accepts the Commercial Terms and Conditions announced by the Seller for the supply of goods. Relations between the Purchaser and the Seller are governed by these Commercial Terms and Conditions, which are also binding for both Parties.
2) ORDERING GOODS AND SERVICES
We offer you the opportunity to make purchases direct from your own home, from where you are able to make purchases 24 hours a day. It is simple and comfortable to place an order using a shopping basket, telephone or e-mail or in writing to our address.
Only the items stated in the contract of purchase - the order – form the subject of the contract. The dimensions, weight and other information stated on our website, in catalogues, brochures and other printed material is not binding information and draws on the information of the producers. We shall obviously contact you in the event of any discrepancies.
We undertake that we shall only supply our customers with goods which are in perfect condition and in accordance with the specifications or properties which are common for the specific type of goods as complying with the standards, regulations and directives in place in the Czech Republic and which are at the same time duly provided with Czech instructions for use, guarantee certificates and lists of post-guarantee service centres, where this is common for the specific type of goods.
All required information and particulars stated in the order form must be completed in order for an electronic order to be valid. The order is also a draft contract of purchase, whereby an actual contract of purchase is established later with the actual delivery of the goods. The formal confirmation of an order by the Seller is required in order to conclude a contract of purchase. In individual cases, in particular cases for larger sums of money, the Seller reserves the right to create a contract by confirming an order, best of all in person or by telephone, and to seek the payment of a financial deposit by the Purchaser.
Where there is a considerable change in the foreign currency exchange rate or a change in the price of the range supplied on the part of the supplier during the course of the period in which the goods are ordered, our company is entitled to modify the order subject to agreement with the Purchaser or to unilaterally withdraw from the order with immediate effect. We reserve the same right in the case that the producer ceases to supply the ordered product or places a new version of the product on the market or significantly adjusts the price of the product.
3) CONFIRMATION OF AN ORDER
An order is accepted within 24 hours. We shall send you confirmation of your order by e-mail. You shall also be informed of dispatch by e-mail. We will obviously contact you in the case that something is unclear.
4) CANCELLING AN ORDER
You may cancel an order by telephone or e-mail within 24 hours of placing the order and need not state the reason for cancellation. It shall suffice to state your name and e-mail address and to describe the goods or services ordered.
5) POSTAGE AND PACKAGING
We shall send the goods you have ordered to you cash-on-delivery. You will not pay postal charges for orders of over 5000 CZK which are delivered by post. It is possible to select a different form of carriage according to the specifications of the individual order. Postal charges may differ according to the weight of the goods ordered.
6) TERM OF DELIVERY
Unless stated otherwise, the term of delivery is between 3 and 21 days. We shall contact you without delay in the event that certain goods are not in stock.
7) THE REPLACEMENT OF GOODS
If required, we shall replace unused and undamaged goods with another type. It is enough to send goods by registered post (not cash-on-delivery) to our address. The Purchaser shall cover all expenses associated with replacement.
9) COMPLAINTS AND RETURNS, GUARANTEE
We shall deal with any complaints and returns you might have to your satisfaction by individual agreement and in accordance with the code of law in force. The Purchaser is obligated to examine the goods when receiving them in order to identify any possible defects and damages. The Purchaser is obligated to inform our company of any defects without delay. We are not liable for damages caused by the carrier.
Unless it is stated otherwise, a statutory guarantee period of 24 months applies to all goods. The guarantee only applies to production defects.
The guarantee does not apply to:
a) defects to occur through regular use;
b) the improper use of a product;
c) improper storage.
Procedure for complaints and returns:
1) Inform us of the complaint by telephone or e-mail or in writing.
2) Send goods by registered post (not cash-on-delivery) to our address.
3) State in the package a) the reason for returning the product and b) your address.
4) Include a document to prove that you bought the returned goods in our shop.
We will deal with your complaint as quickly as possible and no later than within 30 days of its establishment, i.e. the receipt of the goods by our company.
How to buy
Every visitor to our shop has the chance to use a Visitor’s basket. This allows you to place items in a so-called “temporary basket”. The contents of the basket will be emptied as soon as a new customer or a customer who is not logged-in leaves the shop.
Every logged-in customer can use a so-called Customer’s basket. This basket allows a logged-in customer to leave goods in his/her basket even after leaving the shop and complete his/her order at any time later.
Logged-in customers can make use of the various services we have on offer. These include:
· Pre-completed form – You only complete a form once, during registration. Your details will then be added automatically to any further orders you make.
· Customer’s basket – All goods added to the basket are stored here unless you actually remove them from the basket or until you make your purchase.
If, however, a customer who is not logged-in adds items to a Visitor’s basket and then logs in the to online shop, the content of his/her Visitor's basket will automatically be transferred to his/her Customer's basket.
· Address book – We are able to deliver goods to addresses other than the one you state during registration!
· Order history – Displays all orders you have placed in our shop.
· Product evaluation – Share your experiences with the goods we offer with other visitors.
Declaration on the protection of personal information
Personal information is protected from publication and use by a third party. Such information is only used to send consignments which have been ordered and for communication with the customer.
Laws and regulations: - Act No. 101/2000 Coll. on the Protection of Personal Information.